At Mercato, we take great care in sourcing and delivering quality products. If you experience an issue with your order, please contact us as soon as possible and we will work with you to find an appropriate solution.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund, or other remedy if a product:

• Is faulty or defective;
• Is significantly different from its description;

If your product meets one of the above criteria, please contact us within 3 days of receiving your order and provide details and photographs where applicable.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases, including situations where:

• A product does not meet personal preferences or expectations;
• A customer orders the incorrect item;
• A customer no longer requires the product; or
• A customer has not reviewed the product description prior to purchase.

At our discretion, unopened and unused non-perishable products may be accepted for return. Any approved return shipping costs are the responsibility of the customer.

Food Products

For food safety reasons, we cannot accept returns of opened food products unless the product is faulty, damaged, or supplied incorrectly.

We may request photographs or additional information to assess any claim relating to food products.

Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number;
• A description of the issue; and
• Clear photographs of the product and packaging where relevant.

Once assessed, we may offer a replacement, store credit, refund, or another appropriate remedy.

Return Process

To request a return or refund, please contact us at:

Email: info@mercato.com.au
Phone: (08) 8337 1808

Returns sent without approval from our team may not be delivered correctly and we will not be responsible for fees and time to recollect it.

Refund Processing

Approved refunds will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.

Shipping Costs

Shipping charges are non-refundable except where required under Australian Consumer Law.

Where a return is approved for reasons other than a major product fault or our error, return shipping costs are the responsibility of the customer.