We are that type of business. You know, the one that cares about quality over quantity, provenance, authenticity and the customer sensory experience rather than the quick interaction. Yeah, it's sort of our thing. This is us because at Mercato, we believe everybody deserves to eat, drink and live better.
As a brand, we aspire to:
Source
The realest ingredients for your Italian table based on provenance, quality and sustainability. We are on a journey to educate ourselves on the producers we represent and engage with, who are the best of their kind and have a story to tell.
Educate
Our management team are in the process of curating a Mercato Made Training and Development Program for our crews. It is outlined to learn the know-how of our South Australian and Italian producers and products and to stay up to date with current and emerging trends so that at the end of the day, they can be the best employees they can be at Mercato, for you.
Our management team are in the process of curating a Mercato Made Training and Development Program for our crews. It is outlined to learn the know-how of our South Australian and Italian producers and products and to stay up to date with current and emerging trends so that at the end of the day, they can be the best employees they can be at Mercato, for you.
Customer Experience
When you visit Mercato in-store or online, you automatically become part of the extended family. No takebacks. Our aim is to keep you at the centre of everything we do to ensure you receive an experience to remember. One that is fueled with Italian entertainment and education.
Culture
We are the true representations of old Italian roots inherited from first-generation migrants, with a mix of Australian culture. We are a family and we have a beating soul. We value Modern Preservation of our unique mix. We will always let that shine through everything we do.
At Mercato, we take great care in sourcing and delivering quality products. If you experience an issue with your order, please contact us as soon as possible and we will work with you to find an appropriate solution.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund, or other remedy if a product:
- Is faulty or defective;
- Is significantly different from its description;
If your product meets one of the above criteria, please contact us within 3 days of receiving your order and provide details and photographs where applicable.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases, including situations where:
- A product does not meet personal preferences or expectations;
- A customer orders the incorrect item;
- A customer no longer requires the product; or
- A customer has not reviewed the product description prior to purchase.
At our discretion, unopened and unused non-perishable products may be accepted for return. Any approved return shipping costs are the responsibility of the customer.
Food Products
For food safety reasons, we cannot accept returns of opened food products unless the product is faulty, damaged, or supplied incorrectly.
We may request photographs or additional information to assess any claim relating to food products.
Damaged, Missing or Incorrect Items
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product and packaging where relevant.
Once assessed, we may offer a replacement, store credit, refund, or another appropriate remedy.
Return Process
To request a return or refund, please contact us at:
Email: info@mercato.com.au
Phone: (08) 8337 1808
Returns sent without approval from our team may not be delivered correctly and we will not be responsible for fees and time to recollect it.
Refund Processing
Approved refunds will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.
Shipping Costs
Shipping charges are non-refundable except where required under Australian Consumer Law.
Where a return is approved for reasons other than a major product fault or our error, return shipping costs are the responsibility of the customer.