Mercato offers the very best authentic Italian food, wine, and experiences with exceptional service, to bring a little bit of Italy to Adelaide. Our customers are at the heart of everything we do and we continuously strive to exceed their expectations, ensuring they leave Mercato with a smile.
Since 1972, the Caporaso family have been purveyors of the finest Italian produce, which began with smallgoods, cheeses and coffee. These items remain staples in Mercato’s Campbelltown store, along with house-made sauces and meals, Italian wine, and a wide range of pantry and specialty items.
The Campbelltown store incorporates Bar Mercato, a quintessential Italian bar, and a vibrant meeting place for a morning espresso, house-made pastry, or a quick meal with friends.
Visiting Mercato is an experience in food, wine, flavours and discovery. It is Italy in Adelaide.
At Mercato, we take great care in sourcing and delivering quality products. If you experience an issue with your order, please contact us as soon as possible and we will work with you to find an appropriate solution.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund, or other remedy if a product:
- Is faulty or defective;
- Is significantly different from its description;
If your product meets one of the above criteria, please contact us within 3 days of receiving your order and provide details and photographs where applicable.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases, including situations where:
- A product does not meet personal preferences or expectations;
- A customer orders the incorrect item;
- A customer no longer requires the product; or
- A customer has not reviewed the product description prior to purchase.
At our discretion, unopened and unused non-perishable products may be accepted for return. Any approved return shipping costs are the responsibility of the customer.
Food Products
For food safety reasons, we cannot accept returns of opened food products unless the product is faulty, damaged, or supplied incorrectly.
We may request photographs or additional information to assess any claim relating to food products.
Damaged, Missing or Incorrect Items
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product and packaging where relevant.
Once assessed, we may offer a replacement, store credit, refund, or another appropriate remedy.
Return Process
To request a return or refund, please contact us at:
Email: info@mercato.com.au
Phone: (08) 8337 1808
Returns sent without approval from our team may not be delivered correctly and we will not be responsible for fees and time to recollect it.
Refund Processing
Approved refunds will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.
Shipping Costs
Shipping charges are non-refundable except where required under Australian Consumer Law.
Where a return is approved for reasons other than a major product fault or our error, return shipping costs are the responsibility of the customer.